Cancellation & Refund Policy

Effective Date: January 1, 2025

This policy outlines the conditions under which cancellations and refunds may be processed for transactions conducted on Reddy Anna Club.

General Policy

Deposits made to your account are generally non-refundable once credited and used for gameplay, betting, or participation in any platform activity.

Eligibility for Refunds

• Failed Transactions: Payment deducted from your account but not credited to your wallet.
• Duplicate Payments: Multiple charges for the same transaction.
• Incorrect Credit: Amount credited not matching the payment reference.
• Compliance or Regulatory Reasons: Where refund is mandated.

Non-Refundable Cases

• Funds used in gameplay, bets, or promotions once outcomes are determined.
• Bonus credits, promotional rewards, or free spins/tokens.

How to Request a Refund

Contact our support team with payment proof (transaction ID, amount, time, and payment method). You can reach us via Telegram or through the Contact page.

Processing Times

Refund review typically takes 3–7 business days. Approved refunds will be issued to the original payment method. Timelines may vary depending on bank or payment provider.

Chargebacks and Disputes

If you initiate a chargeback without contacting support, your account may be temporarily restricted pending investigation. We encourage you to reach out first so we can resolve issues promptly.

Errors and Corrections

We reserve the right to correct account balances for misapplied credits, settlement errors, or system faults in accordance with platform rules.

Verification Requirements

We may require KYC verification and additional documentation to process refunds or dispute requests, in line with our compliance obligations.

Changes to This Policy

We may update this policy periodically. Continued use of the platform indicates acceptance of the revised policy.

Contact

For refund-related queries, please visit our Contact page or reach support via Telegram.